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In order to maintain our peaceful atmosphere, we request that you turn your cell phone and/or pager off when visiting the spa.
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| 2) |
Our Spa Directors will help you plan the perfect spa experience, including the best sequence for your treatments.
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| 3) |
Wear what is comfortable to you. Casbah will provide disposable undergarments, robes, towels, sandals, select toiletry items, upon request, and a locker to store your belongings. Most body treatments are enjoyed without clothing. Undergarments of your own may be worn if preferred.
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| 4) |
Please leave such items at home. Casbah does not assume any liability for personal items.
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| 5) |
We recommend you do not shave before any of our exfoliating services. We suggest that men shave two hours prior to experiencing a facial.
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| 6) |
Yes, of course. Whether you choose a person of the same or opposite gender, all of our therapists are trained to drape sheets discreetly over areas of the body not involved with the treatment. We respect and protect your privacy at all times. You must be comfortable to achieve the best results from your treatments. Please do not hesitate to let us know your preference.
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| 7) |
A valid credit card is required to hold all reservations. We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we require 24-hour notice. Clients who do not honor their appointments will be charged a cancellation fee.
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| 8) |
Arriving late will simply limit the time for your treatment, potentially reducing its effectiveness and your pleasure. Your treatment will end on time so that the next client is not waiting. We suggest you arrive at least 15 minutes before your treatment. If you wish to enjoy our steam room as an added treat prior to any spa treatment, you should allow an additional 30 minutes.
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| 9) |
This is your time and you should enjoy this experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music…just tell us.
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| 10) |
Please notify the Spa Director before booking your treatments if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant. Pre-natal massages are performed after 1st trimester. All spa clients will be asked to complete a brief medical questionnaire upon check-in, designed with your well being in mind.
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| 11) |
Gratuity is not included in the itemized treatment pricing. However, an 18% gratuity is included in the spa package pricing. Additional gratuities are discretionary.
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| 12) |
We accept American Express, Visa, Mastercard, ATM debits, Traveler's checks and cash. If a gift certificate/giftcards is your form of payment, please bring it with you and present it at check in. Please note that gratuity is not included with the purchase of a gift certificate unless indicated on the certificate. Gift certificates/giftcards are valid for ONE YEAR from the date of purchase. They are to be used towards services only and are non-transferable. If lost they cannot be replaced. Credit on Services ONLY - No Cash Refunds. Prices are subject to change without notice.
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