Shipping Policy


Order processing time

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping Options:

Buy online / Pickup in Store

In-store pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

  • Transparency around returns, exchanges, damages, and lost packages. On top of a dedicated return policy, you can also summarize how your business evaluates exchanges and refunds, who will pay for return shipping, and what your process is in the event of a lost or damaged order.
  • Potential service interruptions. Orders may take longer to arrive due to variables outside of your control. Your shipping policy page is where you can communicate approximately how much longer and explain to customers why.

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@email.com.